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This is a follow up to a blog entry I added a while back covering the installation of. This original blog was just a quick blurb highlighting the work done. The original article is still alive and well.
Most of the information provided is still valid. However, I recently discovered that there is an issue when installing the RTMT plugin from a CUCM 8.6 or later system on a Mac OS X (Snow Leopard or Mountain Lion).I received a handful of comments from readers that they were running into problems with the installer. Well after some research I think I figured out what has happened and how to fix it. Applying this fix should help people get pass the installer issue that has been reported with RTMT plugin version 8.91. I believe it is likely that this issue exists in CUCM 9.x RTMT installers, too. I have not tested that yet (I need to rebuild my 9.1 VM). As noted above and in my previous blog entry covering the installation of the bulk of the procedure for installing RTMT on Mac OS X is covered in this blog entry: ).
Again, many thanks to the owner of that blog for keeping the entry up and running. I know he doesn't maintain the blog anymore but the legacy lives on!Of course the original article is a bit dated but it has served me well for a while. At least until recently. I had quite a few readers post comments about issues they experienced when installing RTMT in OS X. I originally thought this was an issue on Lion/Mountain Lion and since I wasn't running that OS I didn't weigh in.Well, I finally loaded Mountain Lion on my MBP and figured it was a good opportunity to check to see if I ran into the same issue. Further, since I was still running Snow Leopard on my iMac I had a built-in 'control' environment.
What I discovered was that the RTMT plugin I installed from CUCM 7.1.3 and the plugin from CUCM 8.5 works fine on both OS X versions.From here I attempted to install the RTMT plugin from CUCM 8.6(2) and that is when I ran into problems. The installer failed on both versions of OS X. Now, this is getting interesting!UpdateBased on the comments received on this post, the procedures outlined here work for RTMT 8.9.2 and 9.1. Also, has updated the original post to include workarounds for RTMT 10.0 installs where the installer reports an error about similar to: ' Unsupported major.minor version 51.0'. You should check out the original post if you hit this error.
Wolverine:installFiles xxxx$./CcmServRtmtPlugin-ucm8.6.binPreparing to install.Extracting the JRE from the installer archive.Unpacking the JRE.Extracting the installation resources from the installer archive.Configuring the installer for this system's environment.Launching installer./CcmServRtmtPlugin-ucm8.6.bin: line 2506: /tmp/install.dir.320/Linux/resource/jre/bin/java: cannot execute binary file./CcmServRtmtPlugin-ucm8.6.bin: line 2506: /tmp/install.dir.320/Linux/resource/jre/bin/java: Unknown error: 0wolverine:installFiles xxxx$. The root issue is that the installer (InstallAnywhere by Flexera Software, Inc.) comes with an embedded standalone JVM. This isn't a problem by itself as I believe this is standard practice and previous versions of the installer also included an embedded JVM. At this time it is worth noting that we are attempting to use an installer package that was built by Cisco for Linux not Mac OS X.What I think is happening is that the installer is failing (or is simply ignoring) to detect and use the native JVM for Mac OS X.
Therefore, the installer falls back to using its own embedded JVM and this gets us into trouble. The Linux JVM simply isn't compatible with Mac OS X.If you run the command: LAXDEBUG=1 sh CcmServRtmtPlugin.binYou will see a slew of output. In that output you should look for the section that starts with ' Finding VM '.
In this section, you will see a value for 'Using VM'. This tells you what JVM this particular.bin file is going to use.
On both my MBP and iMac (each running a different OS X version) I saw that the install package was using the embedded JVM.Of course, you don't need to do the LAXDEBUG to successfully load the installer. I am just providing that info for the curious minds. Wolverine:installFiles xxxx$ sh CcmServRtmtPlugin-ucm8.6.bin LAXVM /usr/bin/javaPreparing to install.Extracting the JRE from the installer archive.Unpacking the JRE.Extracting the installation resources from the installer archive.Configuring the installer for this system's environment.Launching installer.Custom code execution Started.Custom code execution Completed.Custom code execution Started.Custom code execution Completed.At this point the installer runs successfully and you should be in business.Next StepsThe does a good job on walking through the rest of the installation process. I see no point in simply repeating the blog. There is one deviation that I think should be noted here. When you finish the install and the shell script editing you will execute the 'run.sh' shell script as normal.
However, unlike earlier versions of RTMT, in this version the application will load even if a timezone conflict is detected. You will see a prompt similar to the following. I have not tested what happens if you say 'No' (just a heads up).
I do know that if you say 'Yes' then your terminal.app will display some information which suggests that the RTMT application has taken care of running the tzupdater.jar. This is not the case and you will keep getting the error until you manually run the tzupdater (as noted in the ciscomonkey.net walk through). So, if you see the above just stick with the original walk through and you should be fine.Thanks for reading. If you have time, post a comment! Fabrice BobesFor the 'Unsupported major.minor version 51.0', if I understood correctly, there is a difference between the Java version that was used to compile RTMT and the version you have installed on your OSX.
I had the same issue so here is what I did:- First check what is installed (e.g. OSX Mavericks):ls /System/Library/Java/JavaVirtualMachines/1.6.0.jdk. Hi,Need some help, please.
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Trying to make it run on MacBook with El Capitan OS and RTMT 10.5.2.Have followed all procedures and after it bombed after login the first time ran the tzupdater.I get the following output in Terninal when running tzupdater:Oscar-Work-Mac:JRtmt ojaime$ sudo java -Djava.vendor='Sun Microsystems Inc.' -jar./tzupdater.jar -u -f -vPassword:java.home: /Library/Java/JavaVirtualMachines/jdk1.8.066.jdk/Contents/Home/jrejava.vendor: Sun Microsystems Inc.java.version: 1.8.066JRE time zone data version: tzdata2015aEmbedded time zone data version: tzdata2015aExtracting files.
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Performing upgrades and migrations of CUCM has always been a long, manual process that required lots of staging and prepping as well as after-hours work. With the release of version 10.X Collaboration Suite, a new product called Cisco Prime Collaboration Deployment (PCD) was released.It allows the user to perform tasks such as migration of older software versions of clusters to new virtual machines, fresh installs, and upgrades on current clusters.In summary automates upgrade and migration task.Once PCD is installed and configured, it can be used to perform a variety of tasks cutting down on the amount of time and frustration of a large manual migration.